Frequently asked questions

Going to Paris?

the eiffel tower

Stay at Le Petit Reve dans Le Ciel
A luxury penthouse with superb views of the Eiffel Tower. www.yourparispenthouse.com

People and Places

ariel view of the canal

Learn about the beautiful people and places that surround Le Petit Charme

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  • Q1. How do I book Le Petit Charme?
    • A. LPC rents for a minimum three (3) days. If you want to stay less than three (3) days, you’ll pay the same amount as if you stay the longer time. There’s no maximum stay. You can rent LPC as long as you want. (Please inquire about our monthly rate.) To make a reservation, just email info@charmingfrenchcottage.com for availability.

  • Q2. How do I pay?
    • A. We require a deposit of 50% of the total rental price to hold the booking. The balance and security deposit is due six weeks before arrival.

  • Q3. Which payments are available?
    • A.

      • Bank transfer
      • Check
      • PayPal

  • Q4. How is the security deposit refundable?
    • A. Security deposit shall be refunded, minus any amount withheld to cover, breakages, repairs to premises and/or theft. Also a deduction will be made, if needed, for additional cleaning beyond the normal amount time of a cleaning. Restitution of moneys due will take place by check within two weeks from the departure date.

  • Q5. How long can we stay?
    • A. There’s no maximum stay. You can rent the cottage as long as you want. For over one week, we will calculate the proportional share of the price based on nights. The third and the fourth weeks are with a 50% discount price. So if you stay one month you will pay the price of three weeks.

  • Q6. Can we extend our stay?
    • A. You can extend your stay if the cottage is available for the time you’d like, and if you pay the additional rental fees before the extension begins.

  • Q7. Do we have to book a Saturday to Saturday stay?
    • A. You can choose any day of the week to arrive. There is a minimum stay of three (3) days.

  • Q8. What about the arrival and the departure from the airport?
    • A. We do not provide any taxi service to and from the airport. Upon your arrival, we recommend that you rent a car at the airport.

  • Q9. What about the check-in?
    • A. Check in is 3 p.m. unless other arrangements are made in advance. You will be greeted by our property manager who contact you with instructions and directions

  • Q10. What about the departure and the check-out?
    • A. The check-out time is at or before 11 am. Premises must be vacated on the date and at the time stated in the contract. For all departures, you’ll be told where to leave the keys. If our manager observes damage or theft after your departure, we’ll inform you and we’ll deduct the amount from the security deposit.

  • Q11. What are the conditions for cancelling?
    • A. In case of cancellation, guests forfeit the initial deposit. Guests can exercise a one-time rebooking option, which allows them to credit forfeited fees (minus the initial deposit) towards another stay within six months of the original date of arrival. For example, if guests have booked, paid for in full for a week’s stay starting June 1, 2007 at a fee of 1000 euros, and they cancel, a 500 euros credit will be applied towards a rental of LPC before Dec. 1, 2007.

  • Q12. Can I get a refund if I have to cut my stay short?
    • A. No such refunds are available.

  • Q13. What kind of service charges are to be paid?
    • A. There are no service or hidden charges. The only charges renters beyond the initial rental fees are for damage, theft or additional cleaning. Renters will be notified of such charges and deductions will be made from the renters’ security deposit. If additional cleaning is required, renters will be billed at 15 euros or $20 an hour.

  • Q14. Can we use the telephone?
    • A. Yes. All local calls within France are included in the rental rate. Calls outside the free calling zones will be deducted from guest's security deposit.

  • Q15. Is there an Internet connection?
    • A. Yes. A computer with unlimited internet access is available for your use. Please notify us if you are brining your own laptop so we can supply you with the access codes.

  • Q16. Are pets allowed?
    • A. We are sorry but pets are not allowed in the cottage under any circumstances.

  • Q17. Do we need to bring linens and towels?
    • A. No. We furnish a generous supply of clean luxury linens and towels.

  • Q18. Is the cottage clean?
    • A. The cottage is cleaned before your arrival. During your stay, we ask you to maintain in the same state you found it.

  • Q19. Is there a laundry service?
    • A. No. For those staying more than 7 days, there is a washer and dryer for your convenience.

  • Q20. What if there are any problems with the cottage during my stay?
    • A. You will receive telephone numbers, the home and cell phone numbers of our Languedoc-based penthouse manager, who is available 7/24 to address any problems.

  • Q21.Do you have testimonials from other guests?
    • A. Yes, but they are limited. LPC is a newly renovated (December 2006) private residence that has just been listed for rent. To see more guests comments from another property owned and operated by the proprietor of LPR, please see www.winecountryescape.com LPR guests can expect the same quality accommodations and service.