logo

Frequently Asked Questions

Going to Paris?

the eiffel tower

Stay at Le Petit Rêve dans Le Ciel
This luxury penthouse features superb views of the Eiffel Tower. www.yourparispenthouse.com

People & Places

ariel view of the canal

Learn about the people and places that surround Le Petit Charme.

Please Click on a Question to Open and Close It

  • Q1. How do I book Le Petit Charme?
    • A. LPC rents for a minimum 3 days. If you want to stay less than 3 days, you’ll pay the same amount as if you stay the 3 days. There’s no maximum stay—you can rent LPC as long as you want. (Please inquire about our monthly rate.) To make a reservation, just email info@charmingfrenchcottage.com for availability.

  • Q2. How do I pay?
    • A. We require a deposit of 50% of the total rental price to hold the booking. The balance and security deposit is due six weeks before arrival.

  • Q3. Which payment options are available?
    • A. We accept bank transfers, checks, and PayPal.

  • Q4. How is the security deposit refunded?
    • A. Your security deposit will be promptly refunded, minus any amount withheld to cover breakages, repairs to premises, and theft. A deduction will be made, if needed, for additional cleaning beyond the normal amount cleaning. Restitution of monies due will take place by check within 2 weeks from the departure date.

  • Q5. How long can we stay?
    • A. There’s no maximum stay. You can rent the cottage as long as you want. For more than 1 week, we will calculate the proportional share of the price based on nights. The third and the fourth weeks are at a 50% discount price. Thus, if you stay 1 month, you will pay the price of 3 weeks.

  • Q6. Can we extend our stay?
    • A. You can extend your stay if the cottage is available for the additional time you’d like, and if you pay the additional rental fee before the extension begins.

  • Q7. Do we have to book a Saturday-to-Saturday stay?
    • A. You can choose any day of the week to arrive. There is a minimum stay of 3 days.

  • Q8. What about the arrival and departure from the airport?
    • A. We do not provide any taxi service. Upon your arrival, we recommend that you rent a car at the airport.

  • Q9. What about the check-in?
    • A. Check-in is 1500 hrs. (3 pm) unless other arrangements are made in advance. You will be greeted by the property manager, who will contact you with instructions and directions.

  • Q10. What about the departure and check-out?
    • A. Check-out time is at or before 1100 hrs. (11 am). Premises must be vacated on the date and at the time stated in the contract. For all departures, you’ll be told where to leave the keys. If the manager observes damage or theft after your departure, we’ll inform you and we’ll deduct the amount from the security deposit.

  • Q11. What are the conditions for cancelling?
    • A. In case of cancellation, guests forfeit the initial deposit. Guests can exercise a one-time rebooking option, which allows them to credit forfeited fees (minus the initial deposit) towards another stay within six months of the original date of arrival. For example, if guests have booked, paid for in full for a week’s stay starting June 1, 2007 at a fee of 1000 euros, and they cancel, a 500 euros credit will be applied towards a rental of LPC before Dec. 1, 2007.

  • Q12. Can I get a refund if I cut my stay short?
    • A. No such refunds are available.

  • Q13. What kind of service charges are to be paid?
    • A. There are no service or hidden charges. The only charges guests pay beyond the initial rental fees are for damage, theft, or additional cleaning. Renters will be notified of such charges, and deductions will be made from their security deposit. If additional cleaning is required, renters will be billed at 15 Euros or $20 an hour.

  • Q14. Can we use the telephone?
    • A. Yes. All local calls within France and certain international calls are included in the rental rate. Calls outside the free calling zones will be deducted from guests’ security deposit.

  • Q15. Is there an Internet connection?
    • A. Yes. A computer with unlimited Internet access is available for your use. Please notify us if you are bringing your own laptop so we can supply you with the access codes.

  • Q16. Are pets allowed?
    • We are sorry, but pets are not allowed in the cottage under any circumstances.

  • Q17. Do we need to bring linens and towels?
    • No. We furnish a generous supply of clean luxury linens and towels.

  • Q18. Is the cottage clean?
    • A. The cottage is cleaned before your arrival. During your stay, we ask you to maintain it in the same state in which you found it.

  • Q19. Is there laundry service?
    • A. No. For those staying more than 7 days, there is a washer and dryer for your convenience.

  • Q20. What if there are any problems with the cottage during my stay?
    • A. You will receive the home and cell phone numbers of our Languedoc-based manager, who is available 24/7 to address any problems you may encounter.

  • Q21. Do you have comments and/or reviews from other guests?
    • A. Yes, but they are limited. Le Petit Charme was renovated in December 2006 as a private residence, but has only recently been listed for rent. To see guest comments from another property owned and operated by the proprietor of LPC, please see the reviews about Le Petit Rêve (LPR) at www.yourparispenthouse.com. Guests at LPC can expect the same quality accommodations and service that guests at LPR enjoy.